About Us

About Us and Policies


About Us

Location 

We are a small, online boutique based in Stroud, Oklahoma. You can find a few of our items In-Store at the Treasure Box at 413 W MAIN ST. We do offer local pick-up in store and are looking forward to expand our pick up service to more locations in 2021. 

Fairy Tale Fashion is an online boutique that strives to serve our customers and fulfill our mission statement. Our shop caters to the idea that a single outfit can change a person's life. That's why we strive to find cute but functional apparel, so our customer's can easily navigate the chapters leading up to their happily ever after!

How We Started

Fairy Tale Fashion was started during a pandemic, where the world could use a bit more sparkle. I originally started out making custom hair bows, but as my customer base grew, we decided to grow with it. Building on our vision, we decided to become like Cinderella's Fairy Godmother and provide just the right clothing to help make a big memory special. We strive for affordability and excellent customer service. I love to hear your ideas and feedback so please feel free to contact me through our email @ fairytalebowsareus@gmail.com or our VIP Facebook Group: Fairy Tale Fashion VIPs 

Return/Exchange Policy

At Fairy Tale Fashion, we pride ourselves on quality items but understand that sometimes it's just not the vision you imagined! We do exchange for credit or product only within 7 days of purchase. If you were mailed your product, the 7 days starts from when the tracking states you received your item(s).

 If you choose store credit, it will be emailed to you (in the form of a gift card) after the returned item has been received. If you choose a replacement item, it will be mailed once the return item has been received.  The customer is responsible for return shipping. Items cannot have pet hair, smell of smoke or be otherwise not resellable. We reserve the right to refuse an exchange or credit if these qualifications are not met.

Sale items and Clearance items are final sale, no exchanges or refunds.

In cases of damage during shipping, please contact us as the above may not apply.

 

Mailing Policy

 In an effort to curb fraud and to protect you as a buyer, Fairy Tale Fashion will always provide tracking numbers for your order. Our Holiday TAT is set at 7-10 days, due to order quantities. You will be notified by Shopify or Paypal (depending on method of payment) once it has shipped. Once delivered (per tracking), item is now considered in the possession of the customer. If theft occurs after delivery, the customer must file a claim with the delivery service (USPS, UPS, etc).  Additionally, it is the customer's responsibility to ensure that the shipping address is accurate during the checkout process. If a package is returned and requires additional shipping to resend, customer will need to remit that.